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Executive Director of Operations

2 months ago

Perth County, Canada Aspira Carolina Retirement Living Full time
About the Role

We are seeking an exceptional General Manager to lead our team at Aspira Carolina Retirement Living. As the most senior leader in our home, you will be responsible for driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring.

Key Responsibilities
  • Build a high-performing management team and lead an interdisciplinary team of Managers, Sales Consultants, and Front Line employees.
  • Plan, coordinate, direct, and monitor the effectiveness of the overall operational activities of the Residence.
  • Develop short and long-term operational plans for the efficient operation, including proper delegation and communication of lines of authority.
  • Provide support and direction to the team to achieve targeted occupancy, Net Operating Income, and Operating Margin.
  • Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues.
  • Ensure site-level compliance with all applicable provincial regulations.
  • Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience.
  • Partner with the Director of Wellness and Sales Advisor to create and execute a strong outreach strategy to increase/maintain occupancy.
  • Foster positive community partnerships with health and service providers, business leaders, civic officials, and other community agencies to promote the home as an integral part of the community.
Requirements
  • A bachelor's degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization.
  • 3-5 years of progressive leadership experience in retirement living, hospitality, or a similar sector, with a proven track record of effective team management, budget management, and operational excellence.
  • Experience in sales and marketing, crucial for driving occupancy and engaging the community, with excellent verbal and written communication skills.
About Us

Aspira Carolina Retirement Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience.

We offer a competitive salary and vacation package, Short Term Incentive Plan, Health & Dental benefits program, RRSP with employer match, Share Ownership and Reward Program (SOAR), Employee Share Purchase Plan with company match, and Continuous learning and growth opportunities.