Hotel Guest Experience Representative
2 weeks ago
**Job Title:** Hotel Guest Experience Representative
**About Us:** Executive Suites Hotel and Resort Squamish is a leading hospitality provider offering 111 studio, one or two-bedroom hotel suites with world-class amenities and scenic views.
**Salary Range:** $45,000 - $60,000 per year (dependent on experience)
**Job Description: **
We are seeking a skilled Hotel Guest Experience Representative to join our front desk team. As a key member of our staff, you will be responsible for creating lasting memories for every guest from the moment they arrive.
**Key Responsibilities:
- Greeting guests as they enter and exit the hotel
- Checking guests in and out of hotel per Executive Hotel Standards
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests; arrivals and departures
- Cross-trained in all functions of the Front office department: Night Audit, Switchboard, etc.
**Requirements:
To succeed in this role, you should possess excellent communication and organizational skills, strong interpersonal and problem-solving abilities, and high levels of responsibility and reliability.
You should also be able to work cohesively with fellow colleagues as part of a team and maintain quality standards while working at a fast pace. Impeccable grooming and presentation are essential for this position.
In addition, you must be completely fluent in English language skills, both written and verbal, and committed to providing excellent service and exceeding guests' expectations.
Working Conditions: This is a full-time position requiring availability to work varying shifts, overtime, weekends, and holidays. Already living in Squamish is required.
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