Customer Experience Fundraiser
4 days ago
Overview
Inspire Direct Marketing is a Canadian agency on a mission to inspire fundraising for the largest and most respected charities in Canada. We provide a warm and friendly voice to our clients, connecting with donors to raise funds for important causes around the globe.
Salary
The estimated hourly salary range for this position is $20.00-$24.00, with bonuses and rewards opportunities available.
Job Description
We are seeking an experienced Customer Experience Fundraiser to join our team of professional fundraisers. As a key member of our team, you will be responsible for inspiring donors to support our clients' causes through outbound calls. You will work independently, using your skills to deliver world-class results while representing great causes and being part of a passionate team.
You will find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. Each day and each call can be different, offering you the opportunity to think creatively and develop innovative solutions to delight donors.
Required Skills and Qualifications
To succeed in this role, you must have:
- A minimum of 2 years' customer service and call center experience
- Technical savviness and self-reliance
- A passion for talking to people and effective communication skills
- A commitment to full-time hours, 40 hours per week
- Availability to work occasional Saturday shifts (10:00am-5:00pm)
- Availability to work 1:00pm-10:00pm Mon-Thu and 10:00am-7:00pm Fri (EST)
Benefits
We offer a range of benefits, including:
- $20.00-$24.00 hourly pay with bonuses and rewards
- 100% paid training and health benefits after 3 months
- Permanent, full-time employment with consistent hours and growth opportunities
- Team culture and activities, ice breakers, community events
- Training opportunities, lunch-and-learns, workshops
- Engagement with world-class charitable organizations
- Trip incentives and bonuses
Requirements
To perform this role, you will need:
- A newer-version Windows PC or laptop computer
- High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
- A professional work-from-home office space
- A USB headset and webcam
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