Client Service Associate

3 weeks ago

St Catharines, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary:

We are seeking a highly skilled Client Service Associate to provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. In this role, you will be responsible for preparing documentation and providing updates to IAs in preparation for client meetings, creating reports for analysis of client accounts, and communicating with customers to provide mentorship on products and services.

Key Responsibilities:

  • Prepare documentation and provide updates to IAs in preparation for client meetings
  • Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities
  • Accept/create leads and ensure correct referral coding administration
  • Submit marketing pieces for approval, compile client information packages, maintain marketing materials and 'Marketing Express' mail-outs
  • Familiarize and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials
  • Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full service brokerage
  • Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion
  • Adhere to all policies and procedures and maintain a culture and operation of risk management
  • Use insights to continually improve individual and team performance for clients
  • Participate fully as a team member, continually improve knowledge and keep others informed and up to date about status and progress, issues or other related activities

Requirements:

  • Undergraduate degree or community college diploma preferred
  • Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook
  • Licensed with the Canadian Investment Regulatory Organization (CIRO) as an Investment Representative or Registered Representative
  • Strong communication skills with ability to build relationships and work collaboratively, confidentially and independently

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Our purpose is to enrich the lives of our customers, communities and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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