National Accounts Manager

1 month ago


Kitchener, Ontario, Canada Flanagan Foodservice Inc. Full time
Job Title: Manager of National Accounts

Flanagan Foodservice Inc. is seeking a highly motivated and experienced Manager of National Accounts to join our team. As a key member of our sales and customer service team, you will be responsible for overseeing and growing our relationships with a group of Multi-Unit chain accounts.

Key Responsibilities:
  • Develop and maintain strong, long-term relationships with key accounts to drive sales growth and customer satisfaction.
  • Manage a group of key accounts, monitoring performance levels to maximize profitability and ensure customer satisfaction.
  • Lead and mentor a high-performing team of Account Managers and Administrators to achieve team and individual goals.
  • Gather market knowledge, identify market opportunities, and develop effective strategies to grow profitability share for accounts.
  • Collaborate with stakeholders within client organizations to propose and secure new account agreements.
  • Negotiate long-term contracts to preserve critical areas of our base contracts, ensuring maximum revenue and profitability of new agreements.
  • Analyze sales and receivables data to identify issues and understand areas for improvement.
  • Develop and maintain strong cross-functional relationships with departments including Marketing, Warehousing, Finance, Logistics, and Customer Relations.
  • Maintain ongoing knowledge of distribution trends through various forms of media.
  • Develop specific boardroom presentations to identify needs and solutions.
  • Anticipate customer needs and expectations, addressing them with a sense of urgency to ensure positive results and service outcomes.
Qualifications:
  • Post-secondary education in business, marketing, or a related field.
  • Minimum 8 years of progressive experience in Sales, Marketing, and Customer Service, with 5 years in a leadership role.
  • Excellent verbal and written communication, decision-making, and problem-solving skills.
  • Strong sales, negotiation, relationship building, and closing skills and techniques.
  • Strong coaching and mentoring skills to manage the effective performance of direct reports.
  • Working knowledge of financial systems, including income statements, budgets, and modeling.
  • Ability to analyze data and develop strategic plans based on insights.
  • Strong time-management skills and the ability to work independently with a sense of urgency.
  • Experience in additional functional areas within customer service, accounts receivables, preferred.
  • Good understanding of inventory forecasting and management systems, including pull-through programs and general logistics concepts, preferred.
  • High level of customer focus and attention to details.
  • Demonstrated ability to manage and maintain strong relationships to drive sales.
  • Strong proficiency using MS Office applications, including Excel, Outlook, Word, and PowerPoint.
  • Results-orientated, emphasizing safety and quality in all aspects of work.
  • Knowledge of Flanagan Foodservice customer segments and distribution practices, preferred.
  • Solid technical, analytical, and creative abilities.
  • Demonstrated ability to work in a collaborative environment, building strong cross-functional relationships at all levels of the organization.
  • Class G Driver's license and the use of a personal vehicle for work-related travel.

Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to accessibility@flanagan.ca so that arrangements can be made for the appropriate accommodations.



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