Healthcare Frontline Associate

3 days ago


St Catharines, Ontario, Canada KPH Healthcare Services Full time

KPH Healthcare Services is committed to delivering high-quality healthcare services to our patients. As a Healthcare Frontline Associate, you will be the first point of contact for our patients and will play a critical role in ensuring their satisfaction.

Duties and Responsibilities

The Healthcare Frontline Associate will be responsible for:

  • Greeting patients and answering phone calls in a professional manner
  • Providing exceptional customer care and addressing patient concerns
  • Verifying insurance coverage and assisting patients with payment options
  • Setting up initial paperwork and pre-qualifying customers for reimbursement

To excel in this role, you will require strong communication skills, empathy, and the ability to work effectively in a fast-paced environment. Qualifications include a High School Diploma or equivalent, 0-1 years of experience in a related position, and preferred previous experience in Healthcare or DME.



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