Executive Director of Operations

2 weeks ago


Calgary, Alberta, Canada gategroup Full time
About the Role

We're seeking an experienced and results-driven Executive Director of Operations to lead our teams in achieving operational excellence. The successful candidate will be responsible for driving financial and operational performance, ensuring customer satisfaction, and developing strategic plans to drive business growth.

Key Responsibilities
  1. Financial and Operational Performance: Establish annual budgets, profit objectives, and responsibility for financial and operational performance of each Unit through effective management of leadership teams and collaboration with Finance.
  2. Customer Satisfaction: Ensure customer specifications are clearly understood, and all products and services are prepared and/or performed to meet customer expectations as reported through regular surveys. Collaborate with Commercial team to develop and maintain good customer relations.
  3. Quality and Safety: Ensure Unit Management teams comply with corporate Quality and Safety training and tracking programs to meet food safety, accident, and injury goals.
  4. Labor Control: Establish and direct regional labor control plans to meet future staffing needs of each Unit, emphasizing professional development of internal candidates for promotion.
  5. Maintenance and Capital Planning: Direct routine and preventive maintenance programs for kitchen equipment to minimize costs and increase planned life. Coordinate regional planning for construction of new and/or expanded facilities, including capital planning and feasibility analyses.
  6. Strategic Planning: Develop short and long-range strategic plans for each Unit, both financially and non-financially. Ensure compliance with local, state, and federal laws governing business conduct and corporate policies, procedures, and collective bargaining agreements.
  7. Goal Achievement: Achieve operation/organizational goals by establishing standards and procedures, measuring results against plans and KPIs, evaluating and improving methods, and course correcting as necessary. Utilize corporate assets to support goal achievement.
About Gategroup

Gategroup is a leading provider of hospitality solutions, dedicated to helping make travel and culinary memories. If you're passionate about delivering exceptional service and driving business success, we invite you to join our team.

Salary

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience. Benefits include comprehensive health insurance, retirement savings plan, and opportunities for professional development.



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