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Client Support Representative

2 months ago

Brooks, Canada Co-operators Full time
{"title": "Client Support Role", "description": "

At Co-operators, we're committed to being a catalyst for a sustainable and resilient society. Our team is essential to delivering on this strategy, and we prioritize our people to ensure a strong culture and development opportunities.

The Client Support role provides clerical and administrative support to the agency, including greeting clients, accepting payments, and answering phone calls. You'll use existing systems to complete daily work activities and provide support to agency staff within the office environment.

Key Responsibilities:

  • Greet clients and direct them to the appropriate agency staff.
  • Act as primary telephone contact by receiving, redirecting callers, and managing voicemail.
  • Obtain, verify, and record client information as required.
  • Monitor incoming email and daily work lists and distribute appropriately.
  • Proactively contact clients for follow-up activities.
  • Accept, process, and deposit all payments.
  • Provide a full range of administrative support services, including filing, faxing, photocopying, and other support as required.

Requirements:

  • Administrative Assistant program or administrative experience is an asset.
  • General Insurance License may be required.
  • Customer service experience or related business experience is preferred.

What We Offer:

  • Training and development opportunities to grow your career.
  • Opportunities to give back to your community.
  • A competitive compensation package and benefits program.
", "lang_code": "en-US"}