Sales Team Lead

3 weeks ago


Melville, Canada Friends Investments Limited Full time
Job Title: Sales Supervisor

We are seeking a highly motivated and experienced Sales Supervisor to join our team at Friends Investments Limited. As a Sales Supervisor, you will be responsible for leading a team of sales staff and ensuring that our retail store operates efficiently and effectively.

Key Responsibilities:
  • Supervise and motivate a team of sales staff to achieve sales targets and provide excellent customer service.
  • Assign sales workers to duties and ensure that they are equipped with the necessary skills and knowledge to perform their roles.
  • Hire and train new staff members, or arrange for their training, to ensure that they meet the company's standards.
  • Authorize the return of merchandise and ensure that all returns are processed in accordance with company policies.
  • Establish work schedules and ensure that all staff members are aware of their duties and responsibilities.
  • Sell merchandise and provide excellent customer service to ensure that customers have a positive shopping experience.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform management decisions.
  • Resolve issues that may arise, including customer complaints and supply shortages, in a timely and professional manner.
  • Organize and maintain inventory to ensure that stock levels are adequate and that products are displayed in an attractive and appealing manner.
  • Supervise and coordinate the activities of workers to ensure that tasks are completed efficiently and effectively.
  • Manage cash and ensure that all financial transactions are accurate and up-to-date.
  • Conduct performance reviews to assess the performance of staff members and provide feedback and coaching to improve their performance.
Requirements:
  • 1-2 years of experience in a sales or retail environment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required.
  • Ability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Free parking available on site.
  • Team building opportunities and social events.
Support for Newcomers and Refugees:
  • Supports newcomers and/or refugees with foreign credential recognition.
Support for Indigenous People:
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers.
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers.
Support for Visible Minorities:
  • Applies hiring policies that discourage discrimination against members of visible minorities.
  • Offers mentorship programs that pair members of visible minorities with experienced employees.
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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