Senior Developer

4 days ago

Kitchener, Ontario, Canada RouteThis Full time
About the Role

We are seeking a highly skilled Senior Developer to join our team as a Technical Lead. As a key member of our engineering team, you will be responsible for leading the development of our software solutions and driving innovation in the field of technical support.

Key Responsibilities
  • Evaluate current solutions and lead efforts to improve and extend through innovation and sound technical design
  • Lead the way by defining and demonstrating what it means to deliver rapidly with quality
  • Experiment and prototype solutions that leverage new technologies, including generative AI, to uncover opportunities to extend our competitive advantage
  • Work with other engineering leaders, product managers, and designers to evaluate experiments in real-life situations
  • Help shape a roadmap for commercializing the most promising solutions based on feedback from these experiments
  • Work with other RouteThis product development teams to incorporate new technologies and approaches into our existing product suite
Requirements
  • Independent and creative thinking ability
  • Ability to understand and break down complex problems into manageable pieces that a team can deliver together
  • Ability to learn, assess, and articulate trade-offs in new technologies
  • Experience with prototyping, rapid deployment, and productization (and when to leverage each)
  • Experience with continuous delivery and what it takes to support it effectively
  • Can develop rapidly while maintaining and promoting quality practices
  • Experience identifying both technical and non-technical risks and recommending practical mitigation strategies
  • Experience mentoring junior to senior developers
  • Effective communicator in both individual and group settings for both technical and non-technical audiences
  • Experience with LLMs and similar generative AI technologies and frameworks is an asset but not a requirement
About RouteThis

RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers' issues -- or help customers to solve it themselves before even needing to call.

Why RouteThis?
  • Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.
  • Team: At RouteThis, you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.
  • Fun: We believe that work should be fun and engaging. We host social events both in person and virtual.
  • Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.
  • Location: Located in the Waterloo Region, we are proud members of the downtown Kitchener community. We offer flexible work arrangements including hybrid and remote options across Canada.

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