Infrastructure Visibility Specialist

5 days ago


Toronto, Ontario, Canada Interac Full time

We're looking for a talented Infrastructure Visibility Specialist to join our team at Interac. As our Platform Observability Lead, you'll be responsible for ensuring the current state of our Application, Infrastructure, and Services is robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting.

You'll provide the vision and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents.

This role will ensure the availability, confidentiality, and integrity of Interac systems while championing best practices for Observability.

Your Key Responsibilities:

  • Provide overall vision and roadmap for Interac's core Observability functions and capabilities.
  • Ensure successful implementation and maintenance of Splunk, Dynatrace, and Grafana Infrastructure and Configurations.
  • Onboard new data sources in Splunk and Dynatrace.
  • Manage Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.).

About You:

  • A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
  • A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace.
  • Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow.


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