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Cloud Support Engineer

2 months ago

Old Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Provide technical support to customers and internal teams through various contact channels, applying advanced troubleshooting techniques to resolve issues and improve customer experience.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Collaborate with internal AWS teams to provide feedback on how to improve our services and work on critical, complex customer problems that span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
Requirements

To be successful in this role, you will need:

  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems, including system administration, networking, and database concepts.
  • Knowledge of cloud computing concepts and/or experience with cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
  • Knowledge of security concepts/best practices in securing application architectures from external threats.
What We Offer

At Amazon, we value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.

Why Join Us

Amazon is the world's most comprehensive and broadly adopted cloud platform, and we are constantly innovating to meet the needs of our customers. As a Cloud Support Engineer, you will have the opportunity to work with a talented team of professionals, learn from the best, and make a real impact on our customers' success.