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Intercept Field Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Employment and Social Development Canada. As an IT Support Specialist, you will be responsible for providing technical support for our IT systems and infrastructure, ensuring that our operations run smoothly and efficiently.
Key Responsibilities- Administer and support Windows virtual servers in a VMware environment to ensure optimal performance and availability.
- Provide client support for IT systems in an Active Directory environment, troubleshooting and resolving technical issues in a timely and professional manner.
- Configure devices for secure deployment via VPN, ensuring that our systems and data are protected from unauthorized access.
- Implement new technologies and quality assurance processes to improve our IT infrastructure and services.
- Establish and develop partnerships with peers from within the organization, national and international government departments, law enforcement agencies, security agencies, and private industry to stay current with industry best practices and emerging technologies.
- Document and report on system configurations, changes, and incidents, providing valuable insights and recommendations for process improvements.
- Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, or another relevant specialty.
- Recent experience in the configuration, maintenance, or troubleshooting of Windows Server operating systems, UNIX/Linux, or Windows Desktop operating systems.
- Recent experience providing client support for IT systems in LAN and WAN environments.
- Recent experience with virtualization technologies such as VMware, HyperV, ESXI, or similar.
- Recent experience utilizing electronics test equipment and test procedures in both analog and digital systems.
- Experience with electronic device troubleshooting, network connectivity issues, and scripting or programming.
The successful candidate will be required to work in a fast-paced and dynamic environment, with a strong focus on teamwork and collaboration. The ideal candidate will be able to adapt to new technology and procedures, and will be willing to work overtime to support operational activities or systems.
Security ClearanceThe successful candidate will be required to obtain RCMP Enhanced Reliability Status with Top Secret level security clearance.
LanguageThe official language of this job is English.
