Product Owner, Commercial Insurance Specialist

1 month ago

Waterloo, Ontario, Canada Definity Full time
Job Overview

Definity is seeking a highly skilled Product Owner, Commercial Insurance to lead the design and delivery of the Business and Technology Roadmap. This role will focus on achieving best-in-class customer experience and operational scalability, ensuring strategic goals are met by defining needs and recommending solutions that deliver value to stakeholders.

The successful candidate will translate business objectives into actionable items, empowering business units to build meaningful enhancements and release new products at the right time. This role requires strong knowledge of commercial Policy Administration Systems and Microsoft applications, as well as experience using applications such as Share Point, Service Now, and Jira.

Key Responsibilities
  • Work with leaders, stakeholders, and subject matter experts to define the long-term roadmap and comprehensively understand project objectives.
  • Articulate and prioritize business requirements, specify acceptance criteria, identify gaps, and address dependencies as they arise.
  • Perform user acceptance testing against predetermined acceptance criteria and provide business sign-off that the product meets Commercial Insurance needs.
  • Ensure relevant technical and business team members communicate regularly to bring high-value technical recommendations and solutions to the product delivery process.
  • Identify and escalate risks and issues as necessary, attend Steering Committee meetings, and communicate project status to stakeholders.
  • Document cost/benefit with committed and measurable business value.
  • Present user stories to stakeholders and confirm new functionality meets the requirements and acceptance criteria of the business.
  • Complete project documentation, coordinate with the Operational Excellence team to create communication and training strategies, and facilitate training sessions as required.
  • Analyze systems and workflows to improve efficiency and effectiveness.
  • Develop and maintain positive interdepartmental relationships while mentoring Associate Product Owners.
Requirements
  • University Degree or College Diploma.
  • 3+ years of relevant commercial property & casualty insurance experience.
  • Strategic thinker with a complement of product, underwriting, and system knowledge in decision making.
  • Expert communicator able to ensure buy-in from stakeholders and influence all major decisions and strategy through collaboration.
  • Strong knowledge of commercial Policy Administration Systems and Microsoft applications.
  • Experience using applications such as Share Point, Service Now, and Jira is an asset.
  • Self-motivated and consistently demonstrates an ability to take initiative on any issue.
  • Professional, friendly, and courteous in all interactions with customers and co-workers.
What We Offer
  • Hybrid work schedule for most roles.
  • Company share ownership program.
  • Pension and savings programs, with company-matched RRSP contributions.
  • Paid volunteer days and company matching on charitable donations.
  • Educational resources, tuition assistance, and paid time off to study for exams.
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
  • Wellness and recognition programs.
  • Discounts on products and services.

  • Product Owner, Commercial Insurance Specialist

    4 weeks ago

    Waterloo, Ontario, Canada Definity Full time

    Job DescriptionAs a key member of our team at Definity, you will play a vital role in shaping the future of our commercial insurance products. We are seeking a highly skilled Product Owner to lead the design and delivery of our Business and Technology Roadmap, ensuring strategic goals are met and customer experience is exceptional.Key...

  • Product Owner, Commercial Insurance Specialist

    4 weeks ago

    Waterloo, Ontario, Canada Definity Full time

    Job OverviewDefinity is seeking a highly skilled Product Owner, Commercial Insurance to lead the design and delivery of the Business and Technology Roadmap. This role will focus on achieving best-in-class customer experience and operational scalability, ensuring strategic goals are met by defining needs and recommending solutions that deliver value to...

  • Strategic Product Owner

    3 weeks ago

    Waterloo, Ontario, Canada Definity Full time

    Job DescriptionKey Responsibilities:Lead the development of the Business and Technology Roadmap to achieve best-in-class customer experience and operational scalability.Collaborate with cross-functional teams to define business requirements, specify acceptance criteria, and identify gaps and dependencies.Perform user acceptance testing and provide business...

  • Commercial Insurance Support Specialist

    6 days ago

    Waterloo, Ontario, Canada BFL Canada Full time

    OverviewBFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. We have a team of more than 1300 professionals located in 27 offices across the country.CompensationThe estimated annual salary for this position is $45,000 to $65,000, depending on...

  • Digital Product Owner

    3 weeks ago

    Waterloo, Ontario, Canada GHD Full time

    Product Owner Role:At GHD Digital, we foster a collaborative environment where professionals can grow and succeed. This role is part of our Product Management team, focusing on guiding Agile development processes to deliver innovative solutions.The Product Owner plays a key role in the Agile development process, bridging the gap between customer and product...

  • Insurance Support Specialist

    6 days ago

    Waterloo, Ontario, Canada Onlia x aha insurance Full time

    At Onlia x aha insurance, we're committed to simplifying the insurance experience for Canadians. We believe in using technology to streamline processes and providing personable customer service.We're looking for an Insurance Support Specialist to join our team. In this role, you'll provide support to our personal insurance team and assist with billing,...

  • Commercial Insurance Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    We are seeking a skilled and detail-oriented Client Service Assistant to join our dynamic team in Waterloo. As a Client Service Assistant, you will play a vital role in ensuring the Commercial team meets company objectives and provides exceptional service to clients, colleagues, and insurers. Your key responsibilities will include preparing certificates of...

  • Commercial Insurance Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Service Assistant to join our team in our Waterloo office. The ideal candidate will have a strong background in Commercial Insurance and excellent communication skills.Key ResponsibilitiesPrepare certificates of insurance and automobile liability cards.Manage and update monthly...

  • Commercial Insurance Assistant

    4 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    We are seeking a highly skilled and detail-oriented Commercial Insurance Assistant to join our team in Waterloo.As a Commercial Insurance Assistant, you will play a crucial role in supporting our Client Service Manager and Client Service Representative to ensure the Commercial team meets company objectives and provides exceptional service to clients,...

  • Commercial Insurance Assistant

    4 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    About the RoleWe are seeking a highly skilled Commercial Insurance Assistant to join our team in Waterloo. As a key member of our Commercial team, you will be responsible for providing exceptional client service and support to our clients, colleagues, and insurers.Key ResponsibilitiesPrepare certificates of insurance and automobile liability cards (pink...

  • Commercial Insurance Assistant

    4 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Client Service Assistant to join our Commercial Insurance team in Waterloo. As a key member of our team, you will be responsible for providing exceptional service to our clients, colleagues, and insurers.Key ResponsibilitiesPrepare certificates of insurance and automobile liability cards (pink...

  • Commercial Insurance Assistant

    7 days ago

    Waterloo, Ontario, Canada BFL Canada Full time

    Advance Your Career in Commercial InsuranceWe are seeking a detail-oriented and customer-focused Client Service Assistant to join our dynamic team in Waterloo, Ontario. As a key member of our Commercial Insurance team, you will play a vital role in delivering exceptional service to clients, colleagues, and insurers.About the RoleIn this exciting opportunity,...

  • Commercial Insurance Risk Evaluator

    4 weeks ago

    Waterloo, Ontario, Canada Heartland Farm Mutual Inc. Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be a leader in the industry.Utilize sound underwriting judgment to rate and price complex commercial risks.Provide coaching and mentorship to junior underwriting staff, fostering a culture of growth and development.Bring 5 years of property and casualty insurance commercial...

  • Claims Resolution Specialist

    6 days ago

    Waterloo, Ontario, Canada Crawford & Company Full time

    Crawford & Company is a leading provider of claims management solutions in Ontario, Canada.As a Claims Resolution Specialist - Commercial Lines, you will play a vital role in investigating, evaluating, negotiating, and settling auto claims by telephone and correspondence. The ideal candidate must possess excellent communication skills, ability to work...

  • Insurance Underwriter Role for Commercial Lines

    6 days ago

    Waterloo, Ontario, Canada Definity Full time

    About DefinityWe are a leading provider of insurance solutions, dedicated to making a positive impact in the lives of our customers and employees.Salary Range$48,700 - $89,800 per year, depending on location and experience.Job DescriptionWe are seeking an experienced Insurance Underwriter to join our team. As an Underwriter, you will be responsible for...

  • Commercial Insurance Broker

    4 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    About the RoleWe are seeking a highly skilled Commercial Insurance Broker to join our team in our Waterloo office. As a Commercial Insurance Broker, you will be responsible for maintaining and servicing a profitable book of business based on the company's objectives and individual business plans.Key ResponsibilitiesRequest and follow up with insurers and/or...

  • Commercial Insurance Broker

    4 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    About the RoleWe are seeking a highly skilled Commercial Insurance Broker to join our team in our Waterloo office. As a Commercial Insurance Broker, you will be responsible for maintaining and servicing a profitable book of business based on the company's objectives and individual business plans.Key ResponsibilitiesRequest and follow up with insurers and/or...

  • Commercial Insurance Assistant Role

    3 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    We are seeking a skilled Client Service Assistant to collaborate with our Commercial team and contribute to our company’s objectives.As a Client Service Assistant, you will be responsible for providing exceptional support to the Client Service Manager and the Client Service Representative.Your key responsibilities will include:Preparing certificates of...

  • Commercial Insurance Broker

    4 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    Role OverviewWe are seeking a highly skilled Commercial Insurance Broker to join our team in our Waterloo office. As a Commercial Insurance Broker, you will be responsible for maintaining and servicing a profitable book of business based on the company's objectives and individual business plans.Key ResponsibilitiesRequest and follow up with insurers and/or...

  • Commercial Risk Assessment Specialist

    2 weeks ago

    Waterloo, Ontario, Canada Heartland Farm Mutual Inc. Full time

    Senior Commercial Underwriter OpportunityWe are seeking a skilled Senior Commercial Underwriter to join our team at Heartland Mutual Insurance. Located in Ontario and Nova Scotia, we strive to be the Best Mutual.The successful candidate will have expertise in rating and pricing complex commercial risks using sound underwriting judgment.Develop and maintain...