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Customer Support Engineer
2 months ago
We are seeking a highly skilled Customer Support Engineer to join our team at Evertz. As a key member of our technical support team, you will be responsible for providing exceptional technical guidance and support to our customers worldwide.
Key Responsibilities:- Respond to and resolve customer inquiries and issues related to our products and services.
- Assess customer product applications, troubleshoot, and diagnose issues to determine root causes.
- Commission products and systems at customer sites and deliver training to customers in-house or on-site.
- Maintain communication links between the customer support team and other departments to resolve customer issues and communicate customer feedback.
- Recommend solutions using technical language appropriate to the customer in a timely, clear, and professional manner.
- A comprehensive technical understanding of network topology and design.
- Previous experience with network infrastructure and PC server hardware setup and configuration.
- Networking and/or computer electronics education would be an advantage.
- Unparalleled desire to help customers and deliver service excellence.
- Drive for cutting-edge technology, both software and hardware.
- Strong verbal and written communication skills with problem-solving ability and the ability to react to changing situations.
- Ability to multitask in a fast-paced environment.
- Eligible for international travel and with the ability to work alone with little or no supervision.
Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We are committed to providing an exceptional level of support to our customers worldwide.
We offer a challenging mix of technical know-how, customer service skills, and international travel opportunities. If you are a motivated and enthusiastic individual with a passion for network design and topology, we encourage you to apply for this exciting opportunity.
