Café Operations Manager

4 weeks ago


Toronto, Ontario, Canada Mizzica Gelateria & Café LTD Full time
About Mizzica Gelateria & Café LTD

We are a dynamic and growing company seeking a skilled Café Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our café, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Supervise and train staff to maintain high standards of customer service and food quality.
  • Manage inventory, maintain a clean and organized workspace, and ensure efficient operations.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Develop and implement strategies to increase sales and improve customer satisfaction.
  • Collaborate with the management team to achieve business objectives and improve overall performance.
Requirements
  • Bachelor's degree in a related field (e.g., hospitality, business, or management).
  • 1-2 years of experience in a supervisory or management role in a food service or retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
Preferred Qualifications
  • Experience with point-of-sale systems and inventory management software.
  • Knowledge of Italian cuisine and coffee preparation methods.
  • Fluency in English and/or another language.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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