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Security Team Lead

1 month ago

Burnaby, British Columbia, Canada EightSix Network Full time

Job Summary

We are seeking a highly skilled and experienced Security Supervisor to join our team at Gateway Casinos & Entertainment Limited. As a Security Supervisor, you will be responsible for ensuring the safety and security of our staff, property, and guests. You will also be responsible for providing excellent customer service, supporting staff, and maintaining accurate reports.

Key Responsibilities

  • Supervise and manage team performance while participating in security activities
  • Oversee training, coaching, human resources, safety, and recruitment needs of the team
  • Monitor floor traffic: watch for suspicious activity, communicate with management and surveillance
  • Provide excellent customer service by greeting customers, answering questions, and providing solutions
  • Escort individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
  • Comply with all applicable laws, policies, and procedures
  • Keep work areas clean and free of safety hazards, debris, and litter
  • Perform all job duties in a safe and responsible manner
  • Adhere to departmental quality standards
  • Perform other related and compatible duties as assigned

Requirements

  • Previous security experience and security training is a strong asset
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
  • ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta)
  • Completion of Serving It Right prior to start date (in BC)

About Us

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We operate 27 gaming properties across British Columbia, Ontario, and Edmonton, Alberta, and employ approximately 8,000 people. We are committed to providing a safe and enjoyable experience for our guests and employees alike.