Field Service Representative

4 weeks ago

Victoria, British Columbia, Canada Stryker Canada ULC Full time
Job Title: Associate Field Service Representative

Job Summary:

The Associate Field Service Representative is responsible for providing technical support and maintenance services to customers in the field. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Conduct analysis of product implementations, modifications, and enhancements to meet customer specifications and expectations.
  • Troubleshoot problems and issues, determine technical solutions, and recommend actions to company or customer representatives.
  • Assess product needs and act as a local on-site representative to the customer's organization.
  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team.
  • Adhere to account protocols and complete fault isolation and maintenance of equipment at account locations.
  • Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel.
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, and other related services required by a client.
  • Maintain an accurate inventory of Stryker equipment and parts.
  • Travel up to 50% of the time to any other Province or Territory within Canada for Field Service calls, or customer training, or daily backfill of other technical duties.

Requirements:

  • Post-Secondary Diploma in a related field (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience.
  • Valid driver's license and outstanding driving record.

About Stryker Canada ULC:

Stryker is a leading medical technology company that offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine. We are committed to making healthcare better and impacting more than 150 million patients annually.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine.

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