Hotel Operations Manager

1 month ago


Québec, Quebec, Canada Hotel Pur, Quebec, a Tribute Portfolio Hotel Full time
General Manager Job Description

At Hotel Pur, Quebec, a Tribute Portfolio Hotel, we are seeking a highly skilled General Manager to lead our team. As a General Manager, you will be responsible for creating and maintaining a customer-driven hotel with a vision that inspires our associates to deliver exceptional service.

Key Responsibilities:
  • Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
  • Perform administrative duties, including writing and presenting reports, communicating with owners' guests, property leaders, corporate office, local associations, etc.
  • Critically review and strategize all performance reports, meet with, develop and delegate improvement plans for operation and review performance of management team.
  • Train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
  • Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel.
  • Communicate both verbally and in writing to provide clear direction to team.
  • Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
  • Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
  • Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
Requirements:
  • Minimum of 3 years' experience as a General Manager in a full-service hotel.
  • Critical thinker with extensive knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Ability to create positive high impact results with associates, our guests and investors while genuinely supporting the communities we serve.
  • Strong desire to continuously improve and help others improve.
  • Hotel General Manager of full-service independent, lifestyle, boutique and/or luxury properties.
  • Demonstrated facilitation of organizational change management, particularly in a recently opened resort or property.

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.


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