Senior Business Solutions Architect

1 week ago

Toronto, Ontario, Canada Porter Airlines Full time
Job Description

The Senior Business Solutions Architect will play a crucial role in creating and establishing a new function within our organization. This individual will collaborate with Solutions Delivery, Technology and business unit leaders to develop the responsibilities for the role, while simultaneously performing these duties.

Duties & Responsibilities
  • Gaining a deep understanding of business processes, goals, and objectives to anticipate and address the needs of the business.
  • Acting as a liaison and serving as the primary point of contact between the business units, IT, Solution Architect and other service providers to ensure alignment and effective communication.
  • Collaborating with business leaders to develop and implement strategic plans that support the business units' objectives.
  • Building, fostering and maintaining strong, collaborative relationships with key stakeholders, including business leaders, project managers, and external partners.
  • Facilitating regular meetings and communication between business units and service providers to ensure transparency and alignment.
  • Ensuring that services delivered by IT or other departments meet the agreed-upon standards and expectations of the business.
  • Addressing and resolving any issues or conflicts that arise between the business and service providers in a timely and effective manner.
  • Monitoring the performance of services and solutions to ensure they meet business requirements and performance standards.
  • Identifying and analyzing opportunities for process improvements and enhancements to increase efficiency and effectiveness.
  • Performing regular reviews with the business on benefit realization after completion of projects.
  • Developing and delivering regular reports on service performance, value realization, and other key metrics to business leaders.
Behavioural Competencies
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Patient/Customer Service: Providing service excellence to internal and/or external customers.
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
  • A minimum of 5 years of experience in a Business Relationship Manager or similar role.
  • Bachelor degree in a related discipline.
  • Previous Consulting or client service delivery experience preferred.
  • Strong ability to build trust and influence others.
  • Teamwork mindset – ability to successfully interact with individuals within and outside of the organization.
  • Ability to work in a fast-paced environment.
  • Self-Starter – Possess initiative and able to prioritize and meet deadlines.
  • Travel/Aviation experience is an asset.
  • Experience in finance is an asset.

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