Senior Systems Analyst

3 days ago

Vancouver, British Columbia, Canada Accoravillage Full time
About Accoravillage

Accoravillage is a leading real estate company with a diverse portfolio of residential and commercial properties. With a strong presence in Western Canada, we are committed to delivering exceptional customer experiences and driving growth through innovation.

Job Summary

We are seeking a highly skilled Senior Systems Analyst to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our on-premises and cloud infrastructure. This includes networking, virtualization, physical hardware, and applications.

Key Responsibilities
  • Infrastructure Support
    • Monitor, document, and troubleshoot technical infrastructure issues related to networking, hardware, cloud services, and applications.
    • Address tier 2 and tier 3 technical support requests, collaborating with internal teams and vendors as needed.
  • Performance Optimization
    • Monitor and analyze infrastructure performance to identify potential bottlenecks, security vulnerabilities, and system failures.
    • Propose and implement solutions to enhance efficiency and security.
  • Documentation and Knowledge Sharing
    • Develop comprehensive documentation of infrastructure systems, including configurations, procedures, and troubleshooting guidelines.
    • Ensure knowledge transfer and accessibility to relevant teams.
  • Disaster Recovery and Business Continuity
    • Assist in the development, coordination, and execution of disaster recovery and business continuity plans.
    • Ensure the integrity of data and the availability of critical systems during unforeseen events.
  • JML (Joiners, Movers, & Leavers) Support
    • Provide senior-level support for all JML processes, including device provisioning, installation, and configuration.
    • Propose and implement process improvements to enhance efficiency.
  • Project Support
    • Offer all levels of support for internal projects and initiatives.
    • Collaborate with cross-functional teams to drive successful project outcomes.
  • Training and Mentorship
    • Provide ongoing training and support to users and team members of all skill levels.
    • Ensure a knowledgeable and empowered workforce.
Requirements
  • 5 years of hands-on experience in technical support and infrastructure management.
  • Certificate, Diploma, or Degree in a computer-related field or equivalent technical support experience.
  • Proficiency in troubleshooting PC hardware issues, with a track record of repairing desktops and laptops.
  • Experience in software installation, patch management, and system updates on desktops and laptops.
  • Proven ability to troubleshoot network, software, and printing problems.
  • Strong knowledge of:
    • Windows 10, Windows 11, and MAC OSX environments
    • Microsoft AD, Microsoft Entra AD, Microsoft M365, Microsoft Intune
    • Microsoft Server
    • VMware
    • Switching, Routing, and Firewalls
    • Office 365 Administration
    • Microsoft Azure Administration
    • SharePoint Administration
    • Computer Networking
What We Offer
  • A competitive compensation package with robust and extensive health benefits.
  • A fun and inclusive culture supported by an employee-led Culture Committee.
  • The Wesgroup Store, stocked with amazing name-brand apparel and items.
  • A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
  • Stocked kitchens with healthy snacks, fresh fruit and veggies, sparkling water, premium coffees and teas.
  • A brand-new, beautifully designed office with incredible views of the ocean and North Shore mountains.

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