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Healthcare Director

2 weeks ago


Regina, Saskatchewan, Canada Jace Holdings Ltd. Full time

About Us

We are Jace Holdings Ltd., a proud Canadian company committed to delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We believe in taking care of the health and well-being of individuals and families in our communities.

Our team consists of 134,000 employees and franchise affiliates who share a collective passion for providing outstanding customer service and exceeding patients' expectations. We operate over 1500 stores in all 10 provinces, with various banners such as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores.

About the Role

We are seeking an experienced Pharmacy Manager to lead and coach our pharmacy team in providing exceptional patient-centered care and exceeding patients' expectations. As a successful candidate, you will participate in professional programs, collaborate with colleagues, support the strategic direction of the pharmacy, and want opportunities to grow and develop your career.

Your Key Responsibilities

  • Create a coaching and development culture for all pharmacy teammates, supporting health and wellness.

  • Oversee succession planning, orientation, and training and performance management.

  • Communicate operational requirements/changes and store vision to pharmacy teammates.

  • Staff the pharmacy through effective and flexible scheduling.

  • Maintain and implement Occupational Health & Safety, and other regulatory requirements and procedures.

  • Ensure efficient operation of the business to achieve all financial targets and deliver on budgeted Key Performance Indicators.

  • Manage pharmacy expenses, review, and provide feedback to Store Manager on expenses, sales, and profitability to identify opportunities within store.

  • Clinical services (disease state management, medication reviews, health risk assessments, etc.).

  • Prioritize technical functions to Pharmacy Assistants.

  • Initiate care plans, follow up, and complete related documentation.

  • Collect relevant patient, drug, and disease information.

  • Identify actual and potential drug-related problems.

  • Monitor medication adherence.

  • Provide patient counselling for new therapy to ensure understanding of the medication.

  • Tailor counselling to the needs and concerns of the patient (literacy, hearing loss, privacy, etc.).

  • Understand all pharmacy offerings and provide each patient with a personalized interaction and intervention if appropriate.

  • Provide superior service and exceed patient expectations.

  • Acknowledge patients promptly and professionally with warmth, empathy, and compassion.

  • Role model, coach, and reinforce patient service expectations.

  • Create a shopping experience that engages patients in a way that enhances loyalty, sales, and profit.

Your Qualifications

  • Bachelor of Science in Pharmacy or Doctor of Pharmacy from a recognized institution.

  • Licensed Pharmacist in the province of responsibility.

  • Authorization to Administer Injections.

  • Management experience in a retail and/or retail pharmacy setting preferred.

  • Adhere to and implement all applicable company standards.

What We Offer

  • A competitive total compensation package that will vary by role and location.

  • Various incentives including signing bonus, relocation, retention, and out-of-town allowances.

  • Flexible work-life arrangements to meet your lifestyle needs.

Accommodations

Jace Holdings Ltd. is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.