Career Development Specialist
9 hours ago
We empower skilled immigrants to build careers in Canada while reducing poverty and labor shortages. Our approach combines affordable loans with career assessment coaching, financial literacy training, and mentorship.
Since 2005, we've provided over 12,000 loans to clients in various fields, tripling their incomes. As a registered Canadian charity, we're supported by donations, community bonds, and grants.
Join our team and make a meaningful impact on the lives of thousands of newcomers. We foster a diverse, dynamic environment where empowering clients starts with creating an enjoyable workplace for staff.
The RoleThis Client Support Specialist position offers a unique opportunity to positively influence the lives of skilled immigrants as they re-establish their careers in Canada. You'll be the first point of contact for many clients, guiding them through the loan application process and ensuring all necessary information is provided.
This role currently reports to the Manager, Client Support, and is part of a fast-paced team. Key responsibilities include:
- Application Support (90%)
- Assess and process loan applications
- Provide exceptional client service through phone, email, and live chat
- Maintain data integrity by accurately entering client and application information across multiple systems, including CRM
- Advocate for clients by representing their perspectives and communicating emerging needs and feedback
- Participate in team meetings to discuss challenges and propose improvements to processes and client experience
- Contribute to a team culture of learning and collaboration
- Special Projects (10%)
- Take ownership of specific projects related to process improvement or software implementation
- Analyze and report on team metrics
- Proactively identify trends and opportunities for growth
- Perform other duties as assigned by the Manager and National Director
We're seeking a patient and compassionate professional with excellent written and verbal communication skills in English. Proficiency in French is an asset. Relevant experience includes delivering client-centered service, working in community-based or not-for-profit organizations, and proficiency in MS Office and data management systems.
Familiarity with CRM systems and experience working independently are also essential. We value organized individuals who can effectively prioritize tasks, manage urgency, and meet deadlines.
Benefits and CompensationEnjoy a competitive salary range of $50,000-$55,000 annually, based on required skills and experience. Our hybrid work solution allows for a minimum two (2) days in office, up to three (3) days from home in Calgary or Toronto.
You'll also receive three weeks' vacation, plus a company-wide winter break. Benefits include medical, dental, short & long-term disability, and life insurance. Access to Group RRSP with matching employer contributions and an annual Wellness Budget to support personal well-being are additional perks.
Evolving DEI initiatives ensure our staff represents our client base. Opportunities for advancement in a supportive and inclusive environment round out this exciting opportunity.
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