Sales Lead/Key Holder

4 weeks ago

Richmond, British Columbia, Canada Cole Haan LLC Full time

Job Summary

We are seeking a highly motivated and organized Sales Lead/Key Holder to support our Store Manager and Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives. The ideal candidate will have a strong focus on Operations, Brand, and Talent, with excellent communication and leadership skills.

Key Responsibilities

  • Drive sales growth and exceed personal and store sales goals through effective implementation of revenue-building strategies.
  • Assist staff in achieving individual and store goals, providing guidance and support as needed.
  • Partner with the leadership team to deliver a world-class shopping experience through the execution of Extraordinary Brand Selling and Service Culture and Concierge Program.
  • Support the Store Manager and Assistant Store Manager in achieving financial and operational objectives, including expense control, Loss Prevention audits/checklists, and weekly reports.
  • Maintain compliance with all company policies and procedures, including local, state, and federal employment laws.
  • Collaborate with the Store Manager and Assistant Store Manager on visual merchandising directives and maintain standards consistent with company brand strategies.
  • Communicate with Store Manager, Assistant Store Manager, and Corporate partners regarding product mix, trends, and needs.
  • Hold store keys and participate in store opening and closing functions.

Requirements

  • Part-time position with a flexible schedule, including nights, weekends, and holidays.
  • At least 2 years of retail experience, with a focus on specialty and footwear retail.
  • Strong knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
  • Proficient in computer systems, including POS and handheld systems, Microsoft Office, and other solutions.
  • Excellent verbal and written communication, delegation, and time management skills.
  • Able to work effectively in a team-oriented environment and provide excellent customer service.
  • Ability to lift, push, and pull up to 25-50 pounds occasionally.
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods of time.

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