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Customer Service Specialist

2 months ago

Halifax, Nova Scotia, Canada CB Canada Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at CB Canada. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, identifying client needs, and presenting and answering questions about our products and services.

Key Responsibilities
  • Greet and Direct Customers
  • Provide Accurate Information about our products and services, including features, pricing, and after-sales support
  • Answer Customer Questions about specific products and services
  • Assist in New Business Acquisition and increasing market share through face-to-face customer interactions
  • Complete Sales Transactions and collect customer information
  • Coordinate with the Sales Team to provide excellent customer service, especially during peak periods
  • Inform Customers about Discounts and Special Offers
  • Provide Customer Feedback to the Manager
  • Stay Up-to-Date with New Products and Services
What We Offer
  • Competitive Compensation
  • Daily Recognition of Performance
  • Weekly Top Performer Bonuses
  • Team Nights and Social Events
  • Paid Training and Development
  • Leadership Development and Mentorship
  • Travel Opportunities for work-related events and relaxation
Requirements
  • Must be 18+ years of age and eligible to work in Canada
  • Must be willing to work face-to-face with customers
  • Must be able to commute to our office in Halifax
  • Full-time availability is preferred
  • Customer Service, Sales, or Call Center experience is an asset