Operations Coordinator
23 hours ago
Role Overview
We are seeking an experienced Operations Coordinator to join our team at Transcona Roofing Ltd. This role is ideal for a motivated and organized individual who can effectively coordinate the Service Department.
About Us
Established in 1959, Transcona Roofing Ltd. is a full-service roofing and waterproofing contractor dedicated to building long-term relationships with our customers through exceptional service and quality workmanship.
Job Summary
The Operations Coordinator will be responsible for the organization of the Service Department, ensuring efficient workflow and excellent customer service.
Key Responsibilities
- Coordinate Service Accounting: invoicing/accounts receivable, accounts payable (issuing PO's for materials/subcontractors)
- Schedule services: create work orders, client communications, maximize manpower (45 hours per week), provide daily/weekly schedule
- Provide Customer Service: handle incoming calls, customer surveys, etc.
- Manage Service Department Office: administration, maintain service records - SharePoint/OneDrive/DataForma, security checks, prequalification's, marketing, staff communications, manage KPI'S, service payroll, etc.
Requirements
- High School diploma (Essential)
- Customer Service experience (Essential)
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) (Essential)
- Software knowledge (FCS, ProContractor, Workmax, DataForma, SiteDocs, OneDrive, Teams, MS Office)
Compensation
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.
Working Conditions
- Work in an office environment
- Time required to work is 45 hours a week (based on seasonal conditions)
- Work after hours and or weekends as per emergency calls
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