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Wellness Engagement Specialist
2 months ago
Altea Active is a luxury health and wellness group dedicated to delivering exceptional experiences to our members, guests, and team members. We're redefining health and wellness by hosting elevated fitness experiences complemented by luxury amenities. Our all-in-one, boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax, play, and connect.
We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team. Our flagship location in Ottawa is a premier 129,000 square foot facility that sets the standard for luxury health and wellness.
Job SummaryWe're seeking a motivated and dynamic Fitness Planner to join our elite team and contribute to our mission of delivering exceptional health and wellness solutions. As a Fitness Planner, you will be the cornerstone of our member engagement and fitness success.
Key Responsibilities- Member Engagement
- Provide personalized fitness consultations to members to understand their fitness goals and track their progress.
- Prescribe personalized training packages to enhance members' overall experience.
- Deliver high-quality customer service to ensure member satisfaction.
- Communication and Sales
- Communicate effectively with members to understand their needs and preferences.
- Upsell and cross-sell our services to increase revenue and enhance member experience.
- Meet sales targets and achieve business goals.
- Team Collaboration
- Work closely with other departments to enhance members' overall experience.
- Collaborate with trainers and other team members to ensure seamless delivery of services.
- Education and Certifications
- Post-secondary education in a related field (e.g. health and fitness, business, marketing).
- Certifications in CPR, First Aid, and WHMIS.
- Experience
- 1+ years of experience in a sales or customer service role.
- Experience in the health and fitness industry is preferred.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Strong problem-solving and analytical skills.
- Competitive Compensation
- Competitive salary and commission structure.
- Professional Development
- Opportunities for career growth and development.
- Wellness and Benefits
- Complimentary individual membership to our facilities.
- Group health benefits.
- Maternity/paternity top-up.
