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Restaurant Operations Manager

1 month ago


Ottawa, Ontario, Canada Tim Hortons Full time
Job Description:

We are seeking a Restaurant Operations Manager to oversee the day-to-day operations of our restaurant. As a key member of our management team, you will be responsible for ensuring that our customers receive an exceptional dining experience.

About the Role:
  • Establish efficient methods to meet work schedules and maintain a high level of productivity.
  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed to the highest standard.
  • Train staff in job duties, sanitation and safety procedures, and provide ongoing coaching and feedback to ensure they have the skills and knowledge required to excel in their roles.
  • Monitor and control costs, preparing budget and cost estimates to ensure we are operating within our means.
  • Address customer complaints and concerns in a professional and courteous manner, ensuring that all issues are resolved promptly and to the satisfaction of the customer.
  • Maintain accurate records of stock, repairs, sales, and wastage, providing timely and relevant insights to inform business decisions.
  • Prepare and submit regular reports on restaurant performance, highlighting areas of success and opportunities for improvement.
Requirements:
  • Secondary (high) school graduation certificate.
  • A minimum of 7 months to less than 1 year of experience in a similar role.
Working Conditions:
  • Work Term: Permanent.
  • Hours: 30 to 40 hours per week.
  • Work Language: English.

As a Restaurant Operations Manager at Tim Hortons, you can expect a competitive salary of $45,000 - $55,000 per year, depending on your experience and qualifications. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.