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Customer Service Representative

1 month ago

Vancouver, British Columbia, Canada Gold's Gym - British Columbia Full time
Job Title: Front Desk Associate Morning Opener

Job Summary:
Gold's Gym University Market Place is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience at our club.

Key Responsibilities:
  • Greet members and guests warmly and professionally to create a welcoming atmosphere at the club.
  • Ensure that customer inquiries are resolved promptly and professionally via telephone, email, and in-person encounters.
  • Monitor member check-ins to identify delinquent accounts and take necessary actions.
  • Process point of sale items, such as retail and concession sales, efficiently and effectively.
  • Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.
  • Ensure the club is clean and well-maintained, adhering to our high standards of cleanliness and organization.

Qualifications:
  • Excellent customer service skills with a positive attitude and enthusiastic demeanor.
  • Ability to work effectively in a fast-paced environment and multitask with ease.
  • High school diploma required; prior experience in customer service or a related field is an asset.
  • Proficient in Microsoft Office (Word, Outlook, Excel, etc.) and cash transaction processing procedures.

What We Offer:
  • A positive, rewarding, and collaborative team environment.
  • Competitive compensation and benefits package.
  • Complimentary home club membership and discounts on Gold's Gym products and services.

Gold's Gym British Columbia is an equal opportunity employer.