Truck Centre Customer Experience Specialist

5 days ago


Duncan, Canada First Truck Centre Full time

Company Overview

Velocity Truck Centres is a leading provider of truck sales, maintenance, and repair services in Alberta and British Columbia. With 18 branches across the region, we pride ourselves on delivering unparalleled support to our customers.

Salary

We offer a competitive base wage, with an estimated annual salary ranging from $55,000 to $75,000, depending on experience. Additionally, our employees enjoy accrued vacation time, company-paid extended health coverage, basic life insurance, disability, and wellness programs, as well as an employer RRSP matching plan.

Job Description

As a Service Advisor at Velocity Truck Centres, you will be responsible for creating a high-quality customer experience. This includes greeting customers, booking appointments, writing up work orders, and scheduling repairs. You will also be expected to create estimates, invoice customers, and sell repairs and services recommended by technicians. Your attention to detail and organizational skills will ensure seamless communication with customers and efficient workflow management.

Required Skills and Qualifications

  • Excellent customer service skills, both in person and over the phone, verbally and in writing
  • Strong organizational skills and attention to detail
  • Ability to prioritize multiple tasks at once
  • Confidence using computer systems, writing reports, and using scheduling tools
  • Experience with schedules and basic accounting procedures
  • Self-starter with ability to work in a fast-paced, detailed, and process-driven environment
  • Previous experience in the automotive or trucking industry is an asset
  • Minimum of a High School Diploma

Benefits

We value career growth and are committed to providing ongoing training and development opportunities. Our goal is to foster a culture that believes in fostering a better tomorrow, while promoting from within the organization. If you are a motivated and organized individual who excels at creating a positive customer experience, we encourage you to apply.



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