Operational Risk Management Leader

2 weeks ago


Old Toronto, Canada Manulife Insurance Malaysia Full time

We are seeking a seasoned Operational Risk Management professional to join our team in Toronto. As an AVP of Operational Risk Management, you will lead change management initiatives to create business and customer value by enabling units across the segment to identify, assess, report, and mitigate risks against approved thresholds and appetite.

About the Role

This high-impact role requires exceptional leadership skills, including high levels of emotional intelligence, stakeholder management, team working, and collaboration/influencing skills. You will be responsible for developing trust-based relationships with Canada segment leaders to drive change and influence results.

Key Responsibilities
  • Lead development of risk management processes for root-cause analysis and corrective action plans to address control gaps.
  • Define strategy, provide direction and oversight to the Operations Tax team, Fraud & Privacy team, and line 1B risk team.
  • Lead staff governing Unclaimed Property, Records and Information Management, Financial Integrity & Controls, and FATCA/CRS programs for the Canada segment.
Requirements
  • 10+ years of experience in risk management, audit, operations, compliance, or technology.
  • Strong and proven program and project management capabilities and experience.
  • Competent people leader with experience in building high-performance teams.
  • Solid experience in designing and implementing operational controls.
  • Excellent communication and influencing skills, capable of translating complex technical issues and negotiating effectively.
What We Offer

We offer a comprehensive compensation package that includes a salary range of $123,400.00 CAD - $229,300.00 CAD, as well as a range of benefits, including medical insurance, dental insurance, mental health support, vision care, short- and long-term disability insurance, life insurance, and more. We also recognize and support you in a flexible environment where well-being and inclusion are more than just words.



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