Customer Service Representative

4 weeks ago


SalaberrydeValleyfield, Quebec, Canada Fed Supply Full time

Fed Supply, a leading employment agency in the Greater Montreal area, is seeking a skilled Bilingual Customer Service Agent to join our team.

We are looking for a professional with excellent communication skills to provide exceptional customer service in a fast-paced environment. As a key member of our team, you will be responsible for:

Main Responsibilities:

  • Welcome and direct visitors with courtesy and professionalism.
  • Manage office supplies, ensuring adequate stock levels and placing orders as needed.
  • Assist customers with account openings, updates, payments, complaints, or information requests via telephone, email, or in-person.
  • Explain product sales conditions clearly and fairly.
  • Conduct customer satisfaction surveys.
  • Maintain accurate records of transactions and prepare analysis reports as required.
  • Participate in call center activities as defined by the Customer Service Supervisor.

Required Skills and Qualifications:

  • Completed DES (Diplôme d'Études Secondaires).
  • One to three years of experience in customer service.
  • Excellent communication skills in English and French.
  • Proficiency in computer applications.
  • Customer service orientation and self-control.
  • Able to multitask effectively.

About Us:

Fed Supply is a trusted recruitment agency specializing in supply chain, logistics, transportation, and customer service positions. Our team of experts speaks your language and operates in your world, providing temporary and permanent job opportunities in the Greater Montreal area.

Estimated Salary: $45,000 - $60,000 per year



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