Customer Experience Ambassador

1 day ago


Sherwood Park, Alberta, Canada L'OCA Full time

L'OCA Quality Market is a rapidly expanding specialty grocer and gourmet food retailer in Canada, driven by a purpose to deliver exceptional customer experiences. Our core values of Quality, Scratch, Theatre, Service, and Love are at the heart of everything we do.

As a Customer Experience Ambassador, you will be part of a dynamic team that shares our passion for delivering world-class service and creating memorable moments for our customers. This role offers an exciting opportunity to bring out the best in your colleagues and contribute to a collaborative atmosphere that fosters growth and innovation.

The ideal candidate will have a strong ability to wear multiple hats, adapt to new situations, and provide exceptional customer service. They should be comfortable with learning new skills and collaborating with others to achieve common goals. A familiarity with store procedures and a knack for understanding what makes our store tick would also be beneficial.

While no experience is strictly required, having some retail background will give you a head start in this role. Additionally, being a people-person who enjoys helping others and striking up conversations will make you a valuable asset to our team.

In this role, you will be responsible for:

  • Providing exceptional customer service, ensuring they leave with a smile and the best products in their bags
  • Becoming the go-to person for customer queries, offering solutions and resolving issues promptly
  • Collaborating with colleagues to create an atmosphere of mutual respect and outstanding teamwork
  • Assisting with various tasks, such as check-outs, cross-training in new departments, and maintaining accurate pricing and store cleanliness

We offer a competitive salary range of $45,000 - $60,000 per year, depending on your level of experience and qualifications. As a valued member of our team, you will also enjoy benefits such as opportunities for professional growth and development, a comprehensive training program, and a dynamic work environment.

If you are passionate about delivering exceptional customer experiences, working collaboratively with others, and growing with a rapidly expanding company, we encourage you to apply for this exciting opportunity. At L'OCA Quality Market, we believe in spreading love through every interaction, and we look forward to meeting you.



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