Senior Project Manager

5 days ago

Toronto, Ontario, Canada Granicus Full time
About the Role

We are seeking a highly skilled Senior Project Manager to join our Digital Services Implementation Team. As a key member of our Implementation Services team, you will be responsible for the successful rollout of projects across our customer base.

Key Responsibilities
  • Manage large customer projects during the implementation lifecycle.
  • Provide project plans, oversight of discovery, and requirements gathering to ensure client success.
  • Prioritize initiatives based on business needs and requirements.
  • Advise customers on system performance, best practices, and updates on account status.
  • Track progress against milestones, budgetary guidelines, or other performance indicators.
  • Create and maintain project plans, project status reports, and other relevant project documentation.
  • Identify potential implementation risks and mitigation strategies.
  • Evaluate and assess customer business processes to develop and implement solutions.
  • Enable customers to utilize our digital solutions by creating project plans aligned to their implementation goals.
Requirements
  • 5 years of experience in program/project management, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients.
  • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
  • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
  • Knowledge of project management tools, methodologies, and best practices.
  • Ability to work independently and collaboratively within a team.
  • Ability to manage conflict and influence decision-making at all levels of the organization.
  • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
Preferred Skills and Background
  • Experience working with remote teams.
  • Experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies.
  • Previous experience with our digital solutions.
About Granicus

Granicus is a leading provider of digital solutions for government agencies. We are committed to providing equal employment opportunities and creating a diverse and inclusive work environment.

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place.

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