Supplier Quality Assurance Specialist
7 days ago
As a Supplier Quality Specialist, you will play a critical role in ensuring the quality of products or services provided by our suppliers. Your contributions will directly impact customer satisfaction and the company's reputation.
Key Responsibilities- Implement, train, and provide ongoing support to suppliers regarding our quality management system processes and quality concepts in manufacturing facilities as needed.
- Participate in the selection of potential suppliers by assessing their ability to meet our quality requirements, including evaluating their quality historical performance, certifications, technical capabilities, and regulatory compliance.
- Collaborate with Sourcing, Research and Development, Production Technology, and Production departments to establish quality criteria that suppliers must adhere to. Define technical specifications, quality standards, performance requirements, and applicable regulations.
- Conduct regular audits at suppliers to assess compliance with defined quality criteria. Perform on-site inspections, review manufacturing processes, evaluate performance tests, and analyze results to identify potential issues. Continuously monitor action plans and improvement initiatives with various suppliers.
- In case of non-compliance or significant quality issues identified with a supplier, work with them to implement corrective actions. Assist in identifying root causes of quality issues, propose solutions, and monitor implementation to prevent recurrence.
- Continuously monitor supplier performance in terms of quality. Collect and analyze data, establish performance indicators, and identify emerging trends or issues. This monitoring helps anticipate risks and implement preventive measures.
- Collaborate with suppliers to promote continuous improvement in their quality performance. Offer training, advice, and recommendations to optimize production processes, reduce defects, and enhance customer satisfaction.
- Maintain ethical and close relationships with suppliers, ensuring clear communication and fostering collaboration. Partner with suppliers to resolve quality issues, build capabilities, and encourage innovation.
- Expertise in FMEA, root cause analysis, and recognized problem-solving methodologies.
- Strong electronics experience.
- Ability to document issues systematically.
- Ability to interact effectively with a diverse range of internal stakeholders.
- Willingness to adapt quickly to changing environments and contribute to various projects.
- Ability to learn new processes and skills to undertake projects.
- Strong leadership skills, good listening ability, and willingness to collaborate.
- Frequent travel required, up to 50% of the time.
- Bilingual French and English: To serve clients and external service providers across Canada and USA. Spanish proficiency is an asset.
- Bachelor's degree in Electrical Engineering, Electronics, or equivalent experience.
- Training in quality management and assurance is an asset.
- Internal or external auditor certification is an asset.
- Lean Six Sigma Green Belt certification is an asset.
- 5 to 10 years of experience in a similar role.
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