Senior Manager, Technical Lead, Data-Driven Communications

3 weeks ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

As the RBC Centre of Expertise within the Next Best Action Delivery team, you will champion and successfully manage through uncertainty and change the deployment of data-driven, targeted client communications for Next Best Action. You will be responsible for leading the development and implementation of data-driven strategies to enhance client engagement and experience.

Key Responsibilities:

  • Lead the development and implementation of data-driven strategies to enhance client engagement and experience
  • Champion and successfully manage through uncertainty and change the deployment of data-driven, targeted client communications for Next Best Action
  • Collaborate with cross-functional teams to identify and prioritize opportunities for data-driven growth and improvement

About the Opportunity:

This is an exciting opportunity to join the Royal Bank of Canada team as a Technical Lead, Centre of Expertise, Next Best Action. You will have the opportunity to work with a talented team of professionals to develop and implement data-driven strategies that drive business growth and improve client experience.



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