Director of Food and Beverage Operations

2 weeks ago

Montreal, Quebec, Canada Tidan Inc. (Tidan Hospitality & Real Estate Group) Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Director to join our team at Tidan Inc. (Tidan Hospitality & Real Estate Group). As a key member of our management team, you will be responsible for the overall management of our food and beverage outlets and banquet operations.

Key Responsibilities
  • Operations Management: Oversee and coordinate all food and beverage activities, including restaurant, bar, terrace, room service, and banquets, ensuring compliance with quality, hygiene, and safety standards, and implementing standardized operational procedures.
  • Team Management: Recruit, train, supervise, and evaluate the food and beverage management team (directors and supervisors), fostering a positive and motivating work environment, and developing staff skills through ongoing training.
  • Financial Management: Prepare and manage food and beverage budgets, analyzing financial reports, and adjusting strategies to optimize profits and control operating costs, including food and labor costs.
  • Customer Relations: Maintain a high level of customer satisfaction through exceptional service, proactively handling customer complaints and suggestions, and creating and maintaining relationships with loyal and VIP customers.
  • Offer Development: Collaborate with the head chef to develop attractive and innovative menus, analyzing market trends and adapting the food and beverage offer accordingly, and implementing marketing strategies to promote food and beverage outlets.
  • Inventory Management: Ensure efficient availability and management of inventory, and ensure the quality and availability of products necessary for food and beverage operations.
Requirements
  • Human Resource Management Skills: Team management, conflict management, and other relevant skills.
  • Sales, Marketing, Negotiation, and Customer Service Skills: Ability to sell, market, negotiate, and provide exceptional customer service.
  • Professional Attitudes and Behaviors: Teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative, organizational skills, and other relevant traits.
  • Language Skills: Bilingualism (French-English) is required for this position, as we serve an international clientele.
  • Knowledge of the Tourism Sector and Customer Needs: Understanding of the tourism industry and customer needs.
  • Knowledge and Application of Labor Standards and Basic Principles of Health and Safety, Hygiene, and Sanitation: Knowledge and application of labor standards and basic principles of health and safety, hygiene, and sanitation.
  • Written and Verbal Communication Skills: Ability to communicate effectively in writing and verbally.
  • Knowledge of Basic Principles of Relevant Computer Systems Operation: Understanding of basic principles of relevant computer systems operation.
  • Leadership and Decision-Making Ability: Ability to lead and make decisions.

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