Experience Design Lead, Digital Transformation

1 week ago

Toronto, Ontario, Canada Manulife Full time
About the Role

Manulife Investment Management is seeking an experienced Experience Design Lead to drive digital transformation across our global wealth and asset management segment. As a key member of our leadership team, you will be responsible for championing a human-centric approach throughout the organization, advocating for empathy, research, and testing in the design process.

Key Responsibilities
  • Lead a team of designers, strategists, and researchers to ensure seamless and delightful end-to-end experiences across products and services, delivering on our CX strategy and business objectives.
  • Define and drive the overall design strategy, vision, and journeys, ensuring alignment with business objectives and customer needs.
  • Leverage key customer, advisor, and partner challenges, unmet needs, and opportunities across various journeys to inform customer experience improvements and drive recommendations.
  • Oversee the end-to-end design process, from concept development and prototyping to implementation and iteration, ensuring high-quality deliverables that meet usability, accessibility, and performance standards.
Requirements
  • A degree in design, business, or related field, or equivalent work experience.
  • Deep experience with user-centered research, design methods, and techniques (Human-Centered Design).
  • Experience delivering successful digital products and services in a financial services or similar industry.
  • Outstanding skills in research, analysis, communication, and facilitation.
  • Experience leading a team of seasoned professionals in an agile environment; excel in iteration, collaboration, and adaptability.
What We Offer
  • A competitive salary range of $103,050 - $185,490 CAD per year, depending on location and experience.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

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