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Customer Experience Team Lead

2 weeks ago

Ontario, Oregon, Canada Shoppers Drug Mart Full time

Job Summary

We are seeking an experienced leader to join our team as a Customer Experience Team Lead. In this role, you will be responsible for leading a team of sales associates to deliver outstanding customer service and driving business results.

About the Role

This is an exciting opportunity for a motivated individual to take on a leadership role in a dynamic retail environment. As a Customer Experience Team Lead, you will work closely with the Front Store Manager to ensure that all aspects of the customer experience are running smoothly and efficiently.

Key Responsibilities

  • Maintain Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
  • Work with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
  • Help manage labour scheduling and leverage Work Force Management (WFM) to maximize labour productivity.
  • Ensure staffing levels are adequate to effectively operate the business.

Requirements

  • Previous retail management experience.
  • Demonstrated ability to drive the business, led by example and support corporate programs.
  • Works effectively with management team.
  • Superior interpersonal, coaching and communication skills.
  • Business and financial acumen.
  • Relationship builder with key internal and external agencies.

Benefits

  • Purchase discount program.
  • Flexible and varied schedules.
  • Competitive pay.
  • Online learning through Academy.