Dock and Door Technician

1 month ago


Vancouver, British Columbia, Canada Spartan Staffing Solutions Full time
Spartan Staffing Solutions Job Opportunity

We are partnering with a leading Material Handling Equipment rental and sales company to find a skilled Dock and Door Technician for their Vancouver BC team.

Key Responsibilities:
  • Receive and respond to service call requests from the national call center department
  • Explain problems, solutions, consequences, conditions, and cost of repairs to customers
  • Repair dock products at customer facilities, including doors, seals, bumpers, and restraints
  • Test specific areas, parts, and components to ensure safety and optimal equipment operation
  • Document work orders outlining issues, work performed, and required actions
  • Fulfill service duties at customer sites on docks and overhead doors
  • Meet SLA Agreement service standards
  • Provide exceptional customer service to encourage repeat business
  • Work as a front-line contact for customers, requiring technical savvy and client communication skills
  • High school completion or equivalent education proficiency and/or minimum 1 year of experience as a Mechanical Technician or equivalent related experience
  • Automotive Certification (310S) or Heavy Duty Technician Certification (421A) is an asset
  • Welding is required
  • Demonstrated knowledge of mechanical and electrical systems
  • Knowledge of hand tools and measuring devices, electrical/electronic diagnostic tools/measurements
  • Able to interpret and implement technical procedures
  • Solid knowledge of general Lock-out/Tag-out procedures
  • Strong interpersonal and communication skills
  • Customer service oriented
  • Effective analytical and problem-solving skills
  • Ability to work in a fast-paced and changing environment
  • Possess a valid driver's license

Compensation and Benefits:

  • Salary negotiable
  • Full benefits package
  • Monday to Friday with some overtime
  • Company vehicle for personal use
  • Future growth and career advancement opportunities


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