
Customer Service Representative
5 days ago
Job Description
We are seeking a Technical Support Specialist to join our team at NCR Atleos. As a key member of our team, you will be responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to ensure customer operations continuity and high satisfaction levels.
Responsibilities
- Provide installation, maintenance, and repairs on equipment within an assigned territory/region.
- Respond to customer enquiries and perform minor maintenance.
- Assist with site preparation, including cable installation and testing.
- Maintain parts inventory and related records.
- Provide status reports throughout a service.
- Diagnose problems and own customer issues until resolution according to SLA agreements.
Requirements
- High School Diploma or Equivalent.
- Formal vocational or technical certification.
- Associate's Degree preferred.
- CompTIA, A+/N+ Certification preferred.
- New Zealand driver's license.
- Ability to work in shifts.
- 0-1 years of related experience.
- New Zealand permanent residency or citizenship required for this position.
- Preferably living within North Island Area.
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