Customer Service Representative

5 days ago


Hamilton, Ontario, Canada NCR Atleos Full time

Job Description

We are seeking a Technical Support Specialist to join our team at NCR Atleos. As a key member of our team, you will be responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to ensure customer operations continuity and high satisfaction levels.

Responsibilities

  • Provide installation, maintenance, and repairs on equipment within an assigned territory/region.
  • Respond to customer enquiries and perform minor maintenance.
  • Assist with site preparation, including cable installation and testing.
  • Maintain parts inventory and related records.
  • Provide status reports throughout a service.
  • Diagnose problems and own customer issues until resolution according to SLA agreements.

Requirements

  • High School Diploma or Equivalent.
  • Formal vocational or technical certification.
  • Associate's Degree preferred.
  • CompTIA, A+/N+ Certification preferred.
  • New Zealand driver's license.
  • Ability to work in shifts.
  • 0-1 years of related experience.
  • New Zealand permanent residency or citizenship required for this position.
  • Preferably living within North Island Area.


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