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Professional Services Manager

2 months ago

Richmond, British Columbia, Canada JFU Consultants (Canada) Limited Full time
About the Role

We are seeking a highly skilled and experienced Professional Services Manager to join our team at JFU Consultants (Canada) Limited. As a key member of our organization, you will be responsible for leading our business services team and driving our growth and success.

Key Responsibilities
  • Hire, Train, and Direct Staff
    • Recruit, train, and develop a high-performing team of professionals
    • Provide guidance and direction to ensure team members are meeting their goals and objectives
  • Market Business Services
    • Develop and implement effective marketing strategies to promote our business services
    • Build and maintain relationships with key clients and stakeholders
  • Plan and Control Budget and Expenditures
    • Develop and manage budgets for client projects and contracts
    • Monitor and control expenditures to ensure financial stability
  • Plan and Direct Research
    • Develop and implement research strategies to drive business growth and innovation
    • Collaborate with team members to analyze data and identify trends
  • Direct and Advise Staff in the Development and Implementation of Service Quality Assessment Strategies
    • Develop and implement service quality assessment strategies to ensure high levels of customer satisfaction
    • Provide guidance and direction to team members to ensure they are meeting service quality standards
  • Plan, Administer, and Control Budgets for Client Projects, Contracts, Equipment, and Supplies
    • Develop and manage budgets for client projects and contracts
    • Monitor and control expenditures to ensure financial stability
  • Plan, Develop, and Organize the Policies and Procedures of Establishments
    • Develop and implement policies and procedures to ensure efficient and effective operations
    • Collaborate with team members to ensure policies and procedures are being followed
  • Represent the Company within Various Economic and Social Organizations
    • Represent JFU Consultants (Canada) Limited at industry events and conferences
    • Build and maintain relationships with key stakeholders and partners
  • Leading/Instructing Groups
    • Lead and instruct groups of team members to achieve business objectives
    • Develop and implement training programs to enhance team member skills and knowledge
  • Provide Customer Service
    • Provide exceptional customer service to internal and external clients
    • Respond to customer inquiries and concerns in a timely and professional manner
  • Assign, Coordinate, and Review Projects and Programs
    • Assign and coordinate projects and programs to ensure timely completion and high levels of quality
    • Review and evaluate project and program outcomes to identify areas for improvement
    Supervision

You will be responsible for supervising a team of 11-15 people, including staff in various areas of responsibility and working groups.

Computer and Technology Knowledge

You will require strong knowledge of information technology and its applications in a business setting.

Industrial Processes and Biological Studies

You will have experience in product development and research.

Area of Work Experience

You will have experience in research, quality assurance or control, and consulting.

Area of Specialization

You will have experience in accounting and financial services, business services, and operations management.

Security and Safety

You will require a criminal record check.

Work Conditions and Physical Capabilities

You will work in a fast-paced environment with tight deadlines and be required to work under pressure.

Personal Suitability

You will require the following personal qualities:

  • Accurate
  • Client Focus
  • Dependability
  • Efficient Interpersonal Skills
  • Excellent Oral Communication
  • Excellent Written Communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team Player
Screening Questions

You will be required to answer the following screening questions:

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
Financial Benefits

You will be eligible for a bonus.