Practice Operations Manager

3 days ago


Brampton, Ontario, Canada Medivet Group Limited Full time

About Us:

Medivet Group Limited is a leading veterinary care provider with practices across the UK and overseas. We're proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there.

Your Role:

As a Clinical Team Leader, you will play a vital role in delivering exceptional care to our patients, clients, and colleagues. Your responsibilities will include:

  • Delivering exceptional client care and monitoring feedback to improve practice performance.
  • Working closely with the Lead Vet and Regional Operations Director to maximise commercial performance and achieve key performance indicators.
  • Observing high standards of regulatory compliance and conducting audits to share best practices within and across practices.
  • Managing practice rotas to ensure optimum service levels and maximise utilisation of clinical skills.
  • Setting up teams for success through effective recruitment, induction, communication, and management.
  • Promoting the practice externally through local community events and other avenues.

Requirements:

  • Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
  • An understanding and appreciation of exceptional care and its impact on the client experience.
  • Understanding of regulation and effective process management for compliance.
  • Experience in driving strong commercial performance through financial management, marketing activity, and efficient working methods.
  • Resource planning experience.
  • Coaching and influencing skills to get the best out of colleagues.
  • Proficiency with computer systems, Microsoft Office experience.
  • Good numeracy and analytical skills.
  • Team leadership experience.

What We Offer:

  • Competitive salary range.
  • Health cash plan from day one (covering dental, physio, and optical services).
  • 24/7 Private GP Service.
  • Life Assurance 3x salary.
  • Access to 24-hour counselling by phone or in person.
  • 5 weeks' annual leave plus Bank Holidays, rising to 6 with length of service (prorata).
  • An additional 'Day for You', a paid day's leave for personal use.
  • Interest-free Season Ticket Loan.
  • Cycle to Work scheme.
  • Discounts on Medivet products and services.

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