Practice Operations Manager
3 days ago
About Us:
Medivet Group Limited is a leading veterinary care provider with practices across the UK and overseas. We're proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there.
Your Role:
As a Clinical Team Leader, you will play a vital role in delivering exceptional care to our patients, clients, and colleagues. Your responsibilities will include:
- Delivering exceptional client care and monitoring feedback to improve practice performance.
- Working closely with the Lead Vet and Regional Operations Director to maximise commercial performance and achieve key performance indicators.
- Observing high standards of regulatory compliance and conducting audits to share best practices within and across practices.
- Managing practice rotas to ensure optimum service levels and maximise utilisation of clinical skills.
- Setting up teams for success through effective recruitment, induction, communication, and management.
- Promoting the practice externally through local community events and other avenues.
Requirements:
- Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
- An understanding and appreciation of exceptional care and its impact on the client experience.
- Understanding of regulation and effective process management for compliance.
- Experience in driving strong commercial performance through financial management, marketing activity, and efficient working methods.
- Resource planning experience.
- Coaching and influencing skills to get the best out of colleagues.
- Proficiency with computer systems, Microsoft Office experience.
- Good numeracy and analytical skills.
- Team leadership experience.
What We Offer:
- Competitive salary range.
- Health cash plan from day one (covering dental, physio, and optical services).
- 24/7 Private GP Service.
- Life Assurance 3x salary.
- Access to 24-hour counselling by phone or in person.
- 5 weeks' annual leave plus Bank Holidays, rising to 6 with length of service (prorata).
- An additional 'Day for You', a paid day's leave for personal use.
- Interest-free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
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