Clinical Services Manager

4 days ago


Mississauga, Ontario, Canada Express Scripts Inc. Full time

At Express Scripts Canada, a Cigna company, we are seeking a Clinical Services Manager to join our team. As a key member of our leadership team, you will be responsible for the successful management of all clinical activities related to the development and maintenance of our pharmacy benefit solutions.

The Clinical Services Manager reports to the Director, Clinical Services and is responsible for leading the development, implementation, and maintenance of clinical formularies and programs. You will work closely with cross-functional committees to ensure clients' needs are met and lead the development and delivery of our annual Outcomes conference and Drug Trend Report.

This role requires strong analytical skills to derive meaningful insights from drug claims data, as well as excellent communication and collaboration skills to effectively manage multiple projects simultaneously. You will also be responsible for fostering a growth-oriented culture through coaching and mentoring, developing and implementing initiatives that meet strategic goals and objectives.

As a Clinical Services Manager, you will have ownership for managing performance and metrics, workflow management, and departmental standard measurements. You will also be responsible for directing operations, creating and executing procedures, and resolving customer complaints and inquiries.

We are looking for a self-starter who can work in a dynamic, fast-paced environment and make independent decisions. You should have a proven track record of success in PBM and/or private healthcare insurance, with advanced clinical experience/training/certifications preferred.



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