Grocery Department Supervisor
4 weeks ago
Job Summary
The Grocery Department Manager is responsible for ensuring the successful operation of the grocery department, including ordering, merchandising, labour scheduling, and customer service. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.
Main Responsibilities
- Provide exceptional customer service and support the company's vision of delivering the best fresh shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at achieving financial results.
- Develop and lead a high-performing team, including interviewing, training, reviews, coaching, motivation, and recognition.
- Communicate effectively with the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
- Responsible for retail operations and deliverables, including inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
- Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, alarm system emergency contact support, and other related duties as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
Qualifications
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal, and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings, and holidays.
- Fluency in English and French is considered an asset.
Work & Sensory Environment
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry, or handle heavy objects.
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