Airport Operations Communication Centre Specialist

2 months ago

Toronto, Ontario, Canada ASP Incorporated Full time

Airport Operations Communication Centre Specialist

A.S.P. Incorporated is seeking a highly skilled Airport Operations Communication Centre Specialist to join our team at Billy Bishop Toronto City Airport. As a key member of our Aviation Security team, you will play a vital role in ensuring seamless communication and coordination within the airport.

Key Responsibilities:

  • Monitor and operate access control, CCTV, and other intrusion systems.
  • Respond to routine and emergency calls for service and various alarms.
  • Gather critical information to initiate appropriate response, including prioritizing responses.
  • Control PSL doors using automated access control systems.
  • Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units, or individuals.
  • Monitor status, provide situational updates, and keep track of on-duty units and resources using various telecommunications devices and systems.
  • Acquire necessary information to analyze and anticipate escalating or deescalating situations.
  • Provide support to resolve problems, issues, and complaints.
  • Provide information to employees and the public about the airport.
  • Sign out visitor passes.
  • Record all information in Ports Toronto's Records Management System.
  • Liaise closely with supervisors and airport management.
  • Answer multiple phone lines and radios, including the Airport Emergency line, primarily through the use of Ports Toronto's integrated communication system.
  • Perform other related duties or assignments as directed.

Requirements:

  • Minimum High School diploma or Grade 12 education.
  • Minimum of two (2) years of security-related experience.
  • Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset.
  • Eligible to work in Canada.
  • Ability to obtain a Restricted Access Identification Card (RAIC) and maintain it as a mandatory requirement.
  • General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems.
  • Restricted Radio Operators Certificate – Marine.
  • Knowledge of the airport physical site and systems and who is responsible for each.
  • Knowledge of various stakeholders, tenants, and service providers.
  • Comprehensive understanding of all applicable plans, maps, and SOPs.
  • Minimum of 300 hours training in the AOCC.
  • Comprehensive knowledge of common security policies and various related Acts, Codes, and legislation, including the Criminal Code, the PSISA, the Trespass to Property Act, the Fire Code, AODA, and WHMIS.
  • Must possess a valid security license, Driver's License (G or higher) with a clean driving abstract, Standard First Aid & CPR certification, and willing to provide Criminal Record check upon request.
  • Excellent written & verbal communication, and active listening skills.
  • Strong multi-tasking skills and the ability to work under pressure.
  • Able to work on nights, weekends, weekdays, and holidays.

About A.S.P. Incorporated:

  • We care about our team and their personal and professional success.
  • Diverse and engaging work environment.
  • People-first mentality.
  • Competitive remuneration and benefits package.
  • Be part of an organization that specializes and excels in aviation security.

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