Client Success Associate
5 days ago
Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.
The PositionWe're hiring for a Client Success Associate on our Health Systems Partnerships team. Our Health Systems Partnerships team works with hospitals, long-term care facilities, and regional/provincial authorities to tackle some of Canada's biggest healthcare challenges.
Key Responsibilities- Support the operations of key partner programs
- Collaborate with Client Success Managers on larger initiatives
- Monitor program performance and communicate effectively with internal and external stakeholders
- Identify opportunities for workflow improvements and assist with process mapping
- Support new client acquisition efforts by contributing to RFPs/RFIs and delivering demos to prospective clients
- Strong sense of ownership and proactive problem-solving skills
- Ability to collaborate effectively with diverse stakeholders
- Solution-oriented and agile learner who thrives in a fast-paced environment
In the first 90 days, you will be expected to quickly drive impact by immersing yourself in our partner programs, processes, and tools. You'll focus on retaining the existing portfolio of partner programs and ensuring seamless operations while maintaining a high level of partner satisfaction.
Candidate Profile- Bachelor's degree in Business, Communications, Science, or a Health-related discipline
- 3+ years of experience in client-facing roles
- Strong client-centric approach with the ability to cultivate and maintain relationships with stakeholders at various levels
- Proven experience in supporting projects and processes
We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we're driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best.
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Toronto, Ontario, Canada Maple Full timeAbout MapleMaple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.The PositionWe're hiring for a Client Success Associate on our Health Systems Partnerships team. Our team works with hospitals, long-term care...
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Toronto, Ontario, Canada Maple Full timeAbout MapleMaple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.The PositionWe're hiring for a Client Success Associate on our Health Systems Partnerships team. Our team works with hospitals, long-term care...
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Old Toronto, Ontario, Canada Maple Full timeAbout MapleMaple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.We offer virtual care services across multiple distribution channels, including Direct-to-Consumer, Employers and Private Insurers, and Public Sector...
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