Client Success Associate

3 weeks ago


Old Toronto, Ontario, Canada Maple Full time
About Maple

Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer, Employers and Private Insurers, and Public Sector Institutions. With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada's fastest-growing virtual care companies.

The Position

We're hiring for a Client Success Associate on our Health Systems Partnerships team. Our team works with hospitals, long-term care facilities, and regional/provincial authorities to tackle some of Canada's biggest healthcare challenges. Through our bespoke virtual care programs, we enhance access to quality, timely care for a significant portion of the Canadian population.

As a Client Success Associate, you will play an essential role in delivering digitally-enabled healthcare solutions, collaborating with key stakeholders, supporting high-impact projects, and helping drive healthcare innovation across Canada.

Key Responsibilities
  • Support the operations of key partner programs
  • Collaborate with Client Success Managers on larger initiatives
  • Monitor program performance and communicate effectively with internal and external stakeholders
  • Identify opportunities for workflow improvements and assist with process mapping
  • Support new client acquisition efforts by contributing to RFPs/RFIs and delivering demos to prospective clients
Critical to Success
  • Strong sense of ownership and proactive problem-solving skills
  • Ability to collaborate effectively with diverse stakeholders
  • Solution-oriented and agile learner who thrives in a fast-paced environment
What We Offer
  • Comprehensive benefits package, including health and dental benefits, insurance, and a dedicated Health Spending Account
  • Dedicated Wellness Budget and Maple Coverage for primary care and therapy consultations
  • Paid Health Days and Pregnancy and Parental Leave
  • Professional Development Budget for growth and learning opportunities
Join Our Team

We're a team of passionate and supportive individuals who are united in our purpose to improve access to high-quality healthcare through the power of technology. If you're a solution-oriented and agile learner who thrives in a fast-paced environment, we'd love to hear from you.



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