Program Manager

5 days ago

Hamilton, Ontario, Canada Good Shepherd Hamilton & Toronto Full time
About the Role

We are seeking a highly skilled and experienced Program Manager to join our team at Good Shepherd Hamilton & Toronto. As a Program Manager, you will be responsible for leading a dynamic team of professionals in providing high-quality support services to individuals and families in need.

Key Responsibilities
  • Lead a team of support workers in providing trauma-informed care and housing first services to individuals and families.
  • Develop and implement programs and services that promote community development and social inclusion.
  • Collaborate with community partners and stakeholders to ensure seamless service delivery and effective outcomes.
  • Provide leadership and guidance to staff in areas such as mentoring, leadership, supervision, and risk management.
  • Develop and maintain effective relationships with mental health and other service providers to ensure continuity and consistency of service to clients.
  • Manage staff, recruit, and address performance-related issues.
  • Participate in Good Shepherd's Health and Safety programs, procedures, and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations.
Requirements
  • Post-secondary education in social or health sciences.
  • Minimum of 5 years' progressive experience in mental health, supportive housing, and extensive knowledge of the mental health and addictions system in the Niagara Region.
  • Management/supervisory experience and demonstrated skills in developing, mentoring, and dealing with performance-related issues.
  • Ability to provide ongoing support and risk management to the 24-hour staffed supportive housing program.
  • Provide hospitality in dealings with clients, public, volunteers, and partnering agencies.
  • Responsibility in supervising staff in the collection of clinical information and ongoing record-keeping as required by Good Shepherd Non-Profit Homes, funding agencies, and applicable legislation.
  • Ability to develop and maintain effective relationships and linkages with mental health and other service providers to ensure continuity and consistency of service to clients.
  • Experience with formal report documentation is an asset.
  • Experience with working with the Forensic population is an asset.
  • Flexibility to provide on-call responsibilities and rotate on-call to the HOMES program as needed in collaboration with the Director and other HOMES managers.
  • Understanding of the importance of healthy diverse communities and community development approaches.
  • Proficient computer skills in various software platforms is an asset.
  • CPR/First Aid certification.
  • Fluency in a second language is an asset.
  • CPR certification or willingness to be certified is required.
  • Valid Driver's license is required.
  • Excellent interpersonal and conflict resolution skills.
  • Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd.
  • Demonstrated understanding of workplace health and safety practices and understanding of an employer's responsibility under current legislation.
What We Offer
  • Be a part of a caring team that supports our local community.
  • Support for continuing education and professional development.
  • Staff recognition programs along with access to self-care supports and Employee/Family Assistance Program (EAP).
  • Positive and encouraging atmosphere.
  • Make a difference and provide hope.
  • Extended Health Benefits.

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