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Program Manager
2 months ago
We are seeking a highly skilled and compassionate Program Manager to join our team at Good Shepherd Centres. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our supportive housing programs, ensuring the highest level of service delivery to our tenants.
Key Responsibilities- Lead and manage a team of support staff to provide trauma-informed care and support services to tenants
- Develop and implement program operations that support tenants with complex needs, including homelessness, trauma, substance use, mental health, and poverty
- Collaborate with community partners and stakeholders to ensure continuity and consistency of service delivery
- Provide on-going support and risk management to the 24-hour staffed supportive housing program
- Supervise staff in the collection of clinical information and on-going record-keeping as required by Good Shepherd Non-Profit Homes, funding agencies, and applicable legislation
- Post-secondary education in social or health sciences
- Minimum of 5 years' progressive experience in mental health, supportive housing, and community collaboration
- Management/supervisory experience and demonstrated skills in developing, mentoring, and dealing with performance-related issues
- Ability to provide on-call responsibilities and rotate on-call to the HOMES program as needed
- Excellent interpersonal and conflict resolution skills
- Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd
- Opportunity to work with a dynamic team of professionals who share a passion for supporting vulnerable populations
- Support for continuing education and professional development
- Staff recognition programs and access to self-care supports and employee/family assistance program (EAP)
- Positive and encouraging work environment
- Extended health benefits
Good Shepherd Centres is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.
